Delivery & orders.
How ordering works, where we deliver, and what to do if something isn't right.
How ordering works
- Add products to your bag and fill in your name, phone number and delivery area.
- Send your order on WhatsApp or email. You'll get an order reference, such as ZW-260918-B3BP.
- We confirm with you — availability, delivery and your total. We deliver in Lusaka with Yango, so the fee depends on where you are — we confirm it with you before you pay.
- You pay the way we agree. No payment is taken on this website.
- We deliver.
Where we deliver
Delivery in Lusaka. Outside Lusaka? Message us and we'll confirm what's possible for your area.
Delivery fees and timing
We deliver in Lusaka with Yango, so the fee depends on where you are — we confirm it with you before you pay.
If something isn't right
If there's a problem with your order — something missing, damaged or not what you expected — contact us on WhatsApp or email as soon as possible, with your order reference, and we'll help sort it out.
Your order reference
Every order sent from the website has a reference. Mention it whenever you message us about that order and we'll find it straight away.
Questions? We're happy to help.
Message us and we'll get back to you.